- Responding to questions in person, on the phone, or via email in a timely, professional, and courteous manner
- Acknowledging all shelter guests promptly and courteously upon arrival
- Maintaining a clutter-free and well-organized customer service workspace
- Keeping all the public areas, such as the lobby, restrooms, and animal areas welcoming and presentable
- Engaging Anderson visitors in respectful conversations while actively listening to their needs
- Seeking out resources to provide accurate, helpful information; offering assistance to the fullest extent possible while creatively solving common problems
- Extending kind and efficient service without judgment to each guest, regardless of the reason
- Getting to know the health and personalities of the current adoptable animals, as this changes daily
- Offering educated recommendations of available adoptable animals based on knowledge gained during the conversation
- Clearly communicating all appropriate information regarding the animal’s health and behavior during the adoption process
- Thoroughly understanding and following animal relinquishment policies. Treat all people relinquishing their pets with respect, compassion, and without judgment
- Ensuring that animals are released to their owners in a timely fashion, follow established procedures; convey appropriate post-operative care instructions
- Other duties as assigned
The ideal candidate has customer service experience, loves animals, and has excellent communication skills both in-person and on the phone. Our adoption hours are 11 a.m. to 7 p.m., including weekends. Candidates must be available for weekend shifts.
Qualifications/Skills
- High school or equivalent (Preferred)
- Customer Service: 1 year (Preferred)
- Pay: $15.00 – $17.00 per hour
- While applicants who are proficient in the desired skills for this role and have open availability are preferred; candidates who may lack the skills, but demonstrate ambition, compassion, understanding of Anderson’s mission, and enthusiasm for our future will be given strong consideration.
- Bilingual Spanish fluency and open availability will be given preference
- Thorough understanding of and ability to clearly convey positive reinforcement training methodology and aspects of common illnesses of dogs and cats to potential adopters
- A deep appreciation of the importance of respect for all life and a desire to model this behavior at all times when dealing with animals as well as other people
- Knowledge of and support for Anderson’s mission/vision, and desire to advance the organization through strong customer relations
- Can clearly, concisely, and effectively communicate both verbally (in-person and over the phone) and in writing
- Ability to walk, sit, stand, and/or endure occasional periods of high activity
- Strength and willingness to work with domestic animals in a variety of sizes and temperaments
- Occasional holiday and weekend shifts required
- Attends monthly all-staff meetings
Work Environment:
Exposure to animals; potential exposure to zoonotic diseases, animal bites, and scratches; exposure to high noise levels when in kennels; work may be performed outdoors with exposure to all weather conditions.
Physical Activities:
Able to drive, stand, bend, squat, walk, and talk for up to eight hours a day; Able to lift up to 50 pounds with assistance; Able to work a flexible schedule with regular weekend and evening shifts. Must have the ability to input data, read computer screens and printed material, communicate effectively in-person, via phone, video conferencing, and e-mail, and operate office equipment. Physical presence in the office is required for this position.
All volunteers and staff of Anderson Humane must understand and accept that, even though all reasonable accommodations are made to support our shelter animals’ physical and emotional health, there are situations in which animals must be euthanized.
